To order from images taken in 2017 or previous years, please phone our customer services on 023 80773834 ext 2.

Please Note: We will need the original image ref no: that was on the proof to do this.

We check each image for colour accuracy and camera sensor/background spots before we send out your download link email. We aim to send the download link emails out to the email address you placed the order with on the next working day (images requiring retouching may take longer). Remember to check your spam/junk folder in your email client as your image order email may be seen as spam by some email clients.

You can view (or download) our product information sheet here.

Yes, this can either be requested at the time on photoday and two proof cards will be issued or alternatively, your school can provide you the your child's image reference number and you can then contact us for further assistance.

We provide all schools with a C.D or set of index sheets showing all images taken on photoday. The school can provide you with the necessary reference number shown below the picture and you can then contact us for further assistance.

Yes. You can order anytime online at www.cardwellandsimons.co.uk or simply fill in the order envelope as desired and include the late surcharge fee (£5) with payment. Post this directly to us at the address found here and please include your home address.

This will depend upon the method you choose when placing your order:

• Orders via school: 14 - 21 working days after the deadline date shown on your proof card.
• Orders via website for home delivery: 21 - 28 working days by Royal Mail.
• Orders via website for free delivery back to school: 14 - 21 working days after the deadline date shown on your proof card.
• Digital download via website order: Within 72 hours.
• Orders via telephone: 21 - 28 working days by Royal Mail.
• Orders via post: 21 - 28 working days by Royal Mail.

Please contact Customer Services on 023 80773834 ext 2

Please contact Customer Services on 023 80773834 ext 2

We offer a full money back guarantee on all purchases except for images purchased on CD/flash drive or delivered by secure email link. Please contact Customer Services on 023 80773834 ext 2 for more details.

If you experience any problems with our ordering system, please ring IT customer services on 023 80773834 ext 4 – during normal office hours. Outside of these hours please use our contact form and we will assist you as soon as possible.

Payments made via the online ordering system are secure. All payments are processed via Stripe one of the largest online payment providers and we accept all major credit cards, debit cards and Paypal.

Yes you can order by contacting us on 023 80773834 ext 2. You will need the name of your child's school, the image ref no (eg ABC_1234) or barcode number that is printed on the proof card. Alternatively we accept orders via the post and these can be paid for by either cheque or postal order. We advise against sending cash through the post. Please include the name of your child's school, the image ref no (eg ABC_1234) or barcode number that is printed on the proof card with your cheque/postal order.

Yes we are able to offer this service for the majority of school orders placed by the deadline date shown on your proof card. Unfortunately not all schools are willing to accept orders back to the school and these orders will have to be returned to your home/work address.

Yes. An email confirming your payment is sent to you and we also send an email confirmation of your order.